Questions on customization

For an integration, we are evaluating flowable as a runtime BPM engine. However we are concerned about the following

  • Does flowable allow customization and extension of the features? Lets say, I want to add a new task action. If yes, how do we do it. There is little documentation around this.
  • Once we customize the engine, how do we support upgrades to the latest flowable engine?
  • How do we control the execution of a custom task type which extends the flowable user task?
  • How do we stop deleting the tasks after completion?
  • Can we create a new task on the task listener?
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any updates or details on this please.?